Privacy Policy

Last Modified: 02/05/2025

Introduction

Silver State Adolescent Treatment Center (“Silver State ATC,” the “Company,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains our privacy practices regarding the collection, use, and disclosure of information through our website, https://silverstateadolescenttreatment.com, and in connection with our services (collectively, our “Services”).

This Privacy Policy covers:

• The types of information we collect

• How we collect, use, and share this information

•The security measures we use to protect your data

•Your rights and options regarding your information

•How to contact us regarding privacy concerns

This Privacy Policy applies to information collected online and in person at our facilities.

Additionally, our HIPAA Notice of Privacy Practices describes how we use and disclose protected health information (PHI) in accordance with federal healthcare laws.

We may update this Privacy Policy at any time, and the latest version will be posted here. Please review it regularly.

1. Definitions

1.1 Services

Silver State ATC provides comprehensive adolescent treatment programs, specializing in mental health, substance use disorders, and co-occurring conditions. Our programs integrate therapy, academic support, and family involvement.

1.2 Personal Information

Personal Information refers to any data that can identify, relate to, or be linked to an individual, including:

•Name, address, and contact details

•Location data and IP address

•Insurance and billing information

•Usage data from interactions with our website

1.3 Usage Data

Usage Data includes information collected about how users interact with our Site and Services, such as:

•IP address

•Browser type and session duration

•Pages visited and time spent on the Site

1.4 Cookies

Cookies are small files stored on your device that track activity and enhance website functionality.

2. Information We Collect

2.1 Personal Information Collected

We may collect the following types of Personal Information:

•Identifying Information: Name, date of birth, gender

•Contact Information: Email, phone number, mailing address

•Billing Information: Payment details, insurance provider, policy number

•Usage Data: Browser type, device information, IP address

•Geolocation Data: Location of access points if enabled

2.2 Information Collected from Mobile Devices

If you access our Site via a mobile device, we may collect:

•Device name and unique ID

•Location data (if enabled)

•Application usage data

2.3 Security-Related Information

When you visit our physical locations, we may collect:

•Security camera footage

•Facial recognition and visitor logs

2.4 Business Information

For business-related interactions, we may collect:

•Company name and address

•Point-of-contact details

•Insurance and referral partnership data

3. How We Collect Information

3.1 Information You Provide Directly

We collect information when you:

• Fill out contact forms, enrollment applications, or insurance verification forms

•Provide details during phone or in-person consultations

•Subscribe to updates or request more information

3.2 Information Collected Automatically

We use tracking technologies, such as cookies and analytics tools, to collect:

•Browsing behavior on our Site

•IP address and device identifiers

•Interaction history with our Services

3.3 Information from Third Parties

We may receive additional information from:

•Insurance providers

•Referral partners

•Third-party analytics tools

4. How We Use Your Information

We use collected information to:

• Provide treatment and verify insurance

• Enhance user experience and site functionality

• Send appointment reminders and updates

• Ensure security and prevent fraud

• Comply with legal and regulatory requirements

5. How We Share Your Information

5.1 With Service Providers

We may share your information with third-party vendors who assist in:

• Billing & payment processing

• Insurance verification

• Website analytics & functionality

5.2 Legal & Security Disclosures

We may disclose your information if required to:

• Comply with legal obligations (e.g., subpoenas, court orders)

• Protect our rights, staff, and clients

• Prevent fraud or security threats

5.3 Marketing & Advertising

We do not sell personal information. However, we may use aggregated, anonymized data to:

• Improve marketing effectiveness

• Analyze engagement trends

6. HIPAA Notice of Privacy Practices

6.1 Your Rights Under HIPAA

Under the Health Insurance Portability and Accountability Act (HIPAA), you have the right to:

• Access & request copies of your medical records

• Request corrections to inaccurate health information

• Restrict certain uses and disclosures of PHI

• Receive an accounting of disclosures of your PHI

• Request confidential communication methods

6.2 How We Use & Disclose PHI

We may use and disclose Protected Health Information (PHI) for:

•Treatment: Sharing PHI with healthcare providers involved in your care

•Payment: Submitting PHI to insurance companies for billing purposes

•Healthcare Operations: Conducting audits, training, and quality control

We may also disclose PHI when required by law, such as for public health reporting or legal proceedings.

To learn more, please review our full HIPAA Notice of Privacy Practices or contact our Privacy Officer.

7. Cookies & Tracking Technologies

We use first-party and third-party cookies for:

• Website performance tracking

• Marketing attribution (Google Ads, Facebook Pixel, LinkedIn Pixel, etc.)

• Security measures (Google reCAPTCHA, Cloudflare protection)

You can adjust cookie settings in your browser, but some features may not work properly if disabled.

8. How We Protect Your Information

We implement administrative, technical, and physical safeguards to secure your data, including:

✔ SSL encryption for online transactions

✔ Access restrictions on sensitive data

✔ Routine security audits & compliance checks

However, no online transmission is 100% secure, and we encourage users to take personal security precautions.

9. Your Rights & Choices

You have the right to:

✅ Access & request copies of your personal data

✅ Request corrections to inaccurate information

✅ Opt-out of marketing communications

✅ Request deletion of personal information (subject to legal requirements)

To exercise your rights, contact our Privacy Officer (details below).

10. Children’s Privacy

Our Services are not intended for children under 13. If we learn that we have collected information from a child without parental consent, we will take immediate steps to delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted with a revised date. Please review this policy regularly.

12. Contact Information

If you have questions about this Privacy Policy or your privacy rights, contact our Privacy Officer:

📍 Christina Wallis

📧 Email: christina@silverstateatc.com

📞 Phone: 818 928-0026

🏢 Silver State Adolescent Treatment Center

To file a complaint with the Office for Civil Rights (OCR):

🔗 HIPAA Complaint Filing – U.S. Department of Health & Human Services